It happens at the very worst of times.
You could be writing an essay, finishing the monthly accounts or even chatting to a far away friend on Skype when your computer throws a wobbly and stops working properly. It’s happened to all of us at one point or another.
For those of you who have watched the incredibly funny British comedy, The IT Crowd, you’ll know that a common piece of advice is “Have you tried turning it off and on again ?”. Unfortunately it’s rarely that simple. When computers go wrong they do it in style.
This happened to me a week ago. I was in the middle of preparing a series of articles for another blog when my Apple Macbook just stopped working, the screen went blank and it seemed that it was curtains. Worse still this was at 9.30pm on a Sunday night.
It’s really rare for an Apple Mac to have a problem. I’ve used Apple products for twenty years. This was the very first time that a Mac had stopped working on me. However I had to get my work finished so I was very frustrated at the time that it had happened.
I took a deep breath and went downstairs to make a coffee and started browsing on my iPhone for computer repair. Needless to say listing after listing was closed. There must be someone in Melbourne who can help me, this is a city of millions of people, yet computer repair companies all seemed to be closed. There must be more than one person after hours needing computer repair in Melbourne ?
I was just about to give up hope when I found Geeks Express. Visiting their website, the very first thing I read was 24 hours per day, 7 days per week. Hallelujah.
I rang them immediately and within seconds a friendly lady answered the phone and took my details, she said to me that a technician would call me within half an hour. So I sipped on my coffee and waited, I waited a whole five minutes before my phone rang.
A friendly sounding guy from Geeks Express asked me what had happened and I explained to him about my Mac woes. No problem he said, I can be there in 20 minutes. My coffee tasted much better from the sheer relief that help was on it’s way.
Soon enough my doorbell rang and a man in his mid 40s introduced himself as being from Geeks Express. I had expected someone younger but then again Geeks Express did say on their website that they only have very experienced Geeks. So I let him in and showed him my Mac fearing that this wouldn’t be an easy to solve problem.
The man asked me what had happened and I explained to him that I was working as normal and it just shut down. He said that it sounded like some kind of power supply issue, so he went to his car and brought back another Apple power supply. Within minutes my computer had sprung to life!
He asked me to log in to my Macbook for him so he could see if their was any corruption of data from the unceremonious shutdown. He ran a couple of quick tests and said that I was good to go.
By 10.05pm on a Sunday night I was back to work and my Geek had gone, off into the night to help someone else like me.
The cost for this service was $120 for the hour, they charge a minimum one hour. The new power supply was $60, less than it would have cost me from Apple directly. So what had started out as a complete disaster was completely solved by Geeks Express. I’d recommend their service to anyone, especially at 9.30pm on a Sunday night.